Privacy Policy & Personal Data Notice

1. Data Controller

For the purposes of Turkish Personal Data Protection Law No. 6698 ("KVKK"), your personal data is processed by:

• Trade Name: LUSSOİE
• Brand: LUSSOIE
• Tax Office: Setbaşı Tax Office
• Tax Number: 2310670194
• Address: Umurbey Mah., Kapıcı Cad., İpekçi Apt. B Blok, No: 32, Floor: 3, Apartment: 6, Bursa, Türkiye
• Phone: +90 533 013 19 63
• Email: info@lussoie.com
• Website: LUSSOIE.com

Hereinafter referred to as "LUSSOIE", "we", "us" or "our".

2. Personal Data We May Collect

Depending on how you interact with our website and services, we may collect and process information including:

• First and last name
• Email address
• Telephone number
• Billing and delivery addresses
• Order and purchase information
• Invoice and transaction information
• Information relating to payment transactions
• Communications with customer service
• Newsletter subscription preferences
• Technical information relating to the use of our website
• Cookie and similar technology data, where applicable

Where credit or debit card information is processed directly by an authorised payment service provider, such payment information is processed through that provider's systems and subject to its security standards and policies.

3. How We Use Your Personal Data

We may process your personal data for purposes including:

• Creating and managing your orders
• Entering into and performing the sales contract
• Processing payments
• Preparing invoices and maintaining legally required records
• Preparing, dispatching and delivering products
• Managing shipping and logistics
• Processing returns, refunds and withdrawal requests
• Responding to customer enquiries and complaints
• Preventing fraud and maintaining transaction security
• Fulfilling our legal and regulatory obligations
• Operating and maintaining our website
• Sending newsletters, product updates and brand communications where you have made the relevant communication choice or provided consent where required by law

We process personal data only to the extent necessary for the relevant purpose.

4. Legal Basis for Processing

Depending on the particular processing activity, your personal data may be processed on one or more legal grounds provided under Article 5 of the Turkish Personal Data Protection Law, including where:

• Processing is expressly provided for by law
• Processing is necessary for the establishment or performance of a contract
• Processing is necessary for compliance with a legal obligation
• Processing is necessary for the establishment, exercise or protection of a legal right
• Processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms are not adversely affected

Where a particular processing activity requires your explicit consent under applicable law, we will request such consent separately.

5. Sharing of Personal Data

Where necessary for the purposes described in this policy and subject to applicable law, your personal data may be shared with relevant third parties, including:

• Payment service providers
• Shipping, courier and logistics providers
• Accounting and financial service providers
• Website hosting and technical infrastructure providers
• Email and communications service providers
• Professional advisers where necessary
• Legally authorised public institutions and authorities

Personal data is shared only to the extent necessary for the relevant service, transaction or legal obligation and in accordance with applicable data protection legislation.

6. Payment Security

Payments made through LUSSOIE may be processed through an authorised third-party payment service provider.

Where card information is collected and processed directly by the payment provider, LUSSOIE does not store your complete credit or debit card details on its own systems.

Payment transactions may also be subject to the privacy, security and processing policies of the relevant payment service provider.

7. Email Newsletter & Marketing Communications

You may voluntarily subscribe to the LUSSOIE newsletter through our website.

Subject to applicable law and your communication preferences, we may use your email address to send information regarding:

• New products
• LUSSOIE rituals and product stories
• Brand news
• Product launches
• Other relevant LUSSOIE communications

You may withdraw from marketing communications using the unsubscribe option provided in the relevant communication or by contacting us.

Withdrawing from marketing communications does not affect service communications that may be necessary in connection with an existing order or transaction.

8. Cookies

LUSSOIE.com may use cookies and similar technologies that are necessary for the website to function properly and securely.

Where non-essential cookies are used for purposes such as analytics, advertising or personalisation, user preferences and consent will be managed in accordance with applicable legislation.

You may also control certain cookies through your browser settings.

Where appropriate, further information may be provided through a separate Cookie Policy or cookie preference interface.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and for any additional period required under applicable legal, tax, accounting or regulatory obligations.

When the relevant processing purpose and applicable legal retention obligations cease to exist, personal data will be deleted, destroyed or anonymised in accordance with applicable legislation.

10. Data Security

LUSSOIE takes appropriate technical and organisational measures intended to protect personal data against unauthorised access, unlawful processing, loss, alteration or disclosure.

Transactions carried out through third-party payment, shipping, hosting or other service providers may additionally be subject to the security practices of those providers.

11. Your Rights

Under Article 11 of Turkish Personal Data Protection Law No. 6698, subject to the conditions provided by law, you may have the right to:

• Learn whether your personal data is being processed
• Request information regarding the processing of your personal data
• Learn the purpose of processing and whether your data is being used in accordance with that purpose
• Learn the third parties to whom your personal data has been transferred
• Request correction of incomplete or inaccurate personal data
• Request deletion or destruction of personal data where the applicable legal conditions are satisfied
• Request notification of relevant correction, deletion or destruction operations to third parties to whom the data has been transferred, where applicable
• Object to certain outcomes resulting from the analysis of your personal data exclusively through automated systems, subject to applicable law
• Request compensation where you suffer damage as a result of unlawful processing of your personal data

12. How to Contact Us About Your Personal Data

For questions or requests concerning your personal data or the exercise of your rights, you may contact us at:

• Email: info@lussoie.com
• Postal Address: LUSSOIE, Umurbey Mah., Kapıcı Cad., İpekçi Apt. B Blok, No: 32, Floor: 3, Apartment: 6, Bursa, Türkiye

Requests will be reviewed and responded to in accordance with applicable data protection legislation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website, services or applicable legal requirements.

The latest version will be made available on the LUSSOIE website together with its most recent update date.